Order Summary
YOU
SHIPPING AND DELIVERY
Where is my order shipped from?
All orders are dispatched from our Sydney, NSW warehouse via Australia Post.
How long will it take to receive my order?
We guarantee dispatch of your order on the next business day. Delivery times via Australia Post Standard Service are estimated as follows:
Sydney: 2 days
Melbourne: 2–3 days
Brisbane: 3–4 days
Canberra: 3–4 days
Adelaide: 2–3 days
Hobart: 3–4 days
Perth: 4–6 days
Darwin: 3–4 days
Will my order be delayed?
We commit to dispatching your order on the next business day. However, once handed over to Australia Post, delivery times are subject to their service schedules and any unforeseen delays.
Is there a way to track my order?
Yes, once your order is dispatched, you’ll receive an email with a tracking number and a link to the Australia Post tracking page for real-time updates.
What should I do if I receive a faulty vape?
If you encounter any issues with your vape, please contact us at [email protected]. Provide your order details and a description of the problem, and we’ll assist you promptly.
Why did my payment not go through?
Do Not Honour: Your bank declined the transaction, possibly suspecting unauthorized activity.
Insufficient Funds: Your account doesn’t have enough balance to cover the purchase.
High-Risk Transaction: The bank flagged the transaction due to unusual activity or first-time purchases on new websites.
Fraud Suspicion: Unusual spending patterns triggered the bank’s fraud prevention measures.
In such cases, please wait for our email with further instructions.